Shipping Policy for wear2play.in
This Shipping Policy outlines the delivery process, timelines, and charges for your sports goods and accessories purchased from wear2play.in. By placing an order with us, you agree to the terms set out below.
1. Processing and Fulfillment
- Order Processing Time: All orders are processed within 1-5 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Out of Stock Items: If an item in your order is unexpectedly out of stock, we will contact you immediately via email or phone to discuss an exchange, a full refund, or an adjusted shipping timeline.
2. Shipping Methods and Partners
- Registered Courier Service: We partner with leading, reputable Registered Courier Services (e.g., Delhivery, Blue Dart, Xpressbees, Ecom Express, etc.) to ensure the safe and reliable delivery of your sports gear across India.
- Tracking: Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package directly on the courier’s website. Please allow 24 hours for the tracking information to become active.
3. Estimated Delivery Timeframes (India Only)
Delivery times are estimates and may be subject to delays due to courier issues, unforeseen weather conditions, or local customs procedures.
| Region | Estimated Delivery Time (After Shipment) |
| Metropolitan Cities (e.g., Delhi, Mumbai, Bangalore, etc.) | 3 – 5 business days |
| Tier 2 & 3 Cities | 5 – 7 business days |
| Rest of India (Remote & Rural Locations) | 7 – 10 business days |
4. Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout based on the total value of your cart and your delivery location.
- Standard Shipping Fee: A flat rate fee of ₹[Insert Flat Rate, e.g., 80] is charged on all orders below ₹[Insert Free Shipping Threshold, e.g., 999].
- Free Shipping: We offer No Free Standard Shipping on all orders with a total cart value of ₹[Insert Free Shipping Threshold, e.g., 999] or more.
5. Delivery Issues and Responsibility
- Delivery Attempts: Our courier partners will typically attempt delivery 2-3 times. If delivery is unsuccessful after these attempts, the package will be returned to our warehouse, and we will contact you to arrange a re-shipment (which may incur an additional shipping charge).
- Lost or Damaged Packages:
- If you receive a damaged package, do not accept it. Immediately notify the delivery person and contact us.
- If your package is marked as delivered but you have not received it (Lost in Transit), please contact us within 7 days of the marked delivery date so we can initiate an investigation with the courier service. We will work to resolve the issue as quickly as possible.
- Incorrect Address: We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by the customer at the time of purchase. Please double-check your address before confirming your order.
6. International Shipping
At this time, wear2play.in only ships within India. We do not offer international shipping.
Contact Us
For any further questions or inquiries regarding your order’s shipping status, please contact us at [wear2playhelp@gmail.com] or call us at [8101148007].